Terms of service

Last updated: 15.02.26

These Terms of Service (“Terms”) govern your use of the website operated by Charcol Accessories (“we”, “us”, “our”) and the purchase of products from our store.

By accessing or purchasing from our website, you agree to be bound by these Terms.

1. Online store terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & descriptions

We aim to display products and colours as accurately as possible. However, colours may vary depending on your screen or device.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Change product descriptions

  • Update pricing at any time

3. Pricing & payments

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to correct pricing errors.
If a pricing error occurs after your order is placed, we will contact you before dispatch to confirm whether you wish to proceed.

Payment must be received in full before goods are dispatched.

4. Orders

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

A contract is formed only when your order is dispatched.

We reserve the right to cancel orders where:

  • Payment is not authorised

  • Fraud is suspected

  • Stock is unavailable

  • There is a pricing or listing error

5. Shipping

Shipping times are estimates and not guaranteed.

We are not responsible for delays caused by couriers, customs, or circumstances outside our control.

Customers are responsible for providing the correct delivery address. We cannot guarantee replacement of orders lost due to incorrect address details.

6. Returns & refunds

Please refer to our Returns & Refund Policy for full details.

Earrings are non-returnable for hygiene reasons unless faulty.

7. Intellectual property

All content on this website, including images, branding, logos, text, and design, is the property of Charcol Accessories and may not be copied, reproduced, or used without permission.

8. Limitation of liability

To the fullest extent permitted by law, Charcol Accessories shall not be liable for:

  • Indirect or consequential loss

  • Loss of profit or business

  • Delays outside our control

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

9. Third-party services

We may use third-party services such as payment providers and delivery companies. We are not responsible for their actions or policies.

10. Changes to terms

We reserve the right to update these Terms at any time. The latest version will always be posted on this page.

11. Governing law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

12. Contact

For any questions regarding these Terms:

Charcol Accessories
Email: enquiries@charcolaccessories.com